Purchased items normally ship out within three to five business days. We determine the most efficient shipping carrier for your order. The carriers that may be used are: USPS, UPS and FedEx.
If you wish to cancel an order, you will need to email us at firstname.lastname@example.org, or call us at 610-762-7211. We will do our best to stop your order from shipping to the provided shipping address. Any order that is cancelled after it leaves our facility before we can stop it will be considered a return, please see below for our return policy.
For any item(s) you wish to return, please email or call us within 14 days of receipt of the product to notify us of your wish to return/exchange the product and the reasoning why. The item(s) must be returned at the customers expense, and must be unopened and undamaged for a credit (less shipping & handling) to be issued. An email must be sent to: email@example.com stating your full name, order number and ship to address as well as what is being returned. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package. Credit will not be issued for any opened or damaged merchandise. Any and all shipping costs cannot be refunded. We recommend that you pack the item(s) carefully and insure the package, as any items lost or damaged in shipping cannot be refunded. All packages being returned must have Delivery Confirmation, or we cannot guarantee that your item(s) will be credited. After 14 days past your receipt of shipment, no returns are accepted, ALL SALES WILL BE FINAL. Please be sure to include original packing slip in return package and ship to:
Attn: Returns Department
5990 University Blvd, Suite 12, #215
Moon Township, PA 15108
Once we receive the item(s) we will check the return shipment for accuracy and then proceed with issuing the credit minus the original shipping cost. After 30 days of making the return claim, if the product has not yet been received from the customer, the credit will be void and all sales will be final. Products returned to us without prior customer notification will not be refunded.
***WE CANNOT PROCESS RETURNS FOR PRODUCTS THAT WERE PURCHASED THROUGH A THIRD PARTY DISTRIBUTOR OR RETAILER. Please contact the distributor/retailer that the purchase was made through for information on their return policy.
Products damaged during shipment must be reported to Lutrish within 48 hours of receipt. Please email us to notify us of any damaged items (please include your order number and the item description in your email). We will then contact the shipping company for the retrieval of the damaged item(s), and either send you a replacement order, or issue you a credit for the cost of any of the merchandise that is confirmed to be damaged. If your item(s) are being credited, a full credit for the damaged item(s) will be issued for unopened merchandise within 10 business days of our receipt of the returned package.
We make every attempt to send you what you order. In the rare occasion that you receive an item(s) other than what you ordered, DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error must be reported within 5 days of receipt. We will then work with you to resolve the situation (refund, replacement, etc.) Please email us for a return package tag prior to returning any merchandise (please include your order number and the item description in your email).